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Privacy policy

PRIVACY POLICY

Updated: 30.05.2025

Natural Wholesale Ltd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your data when you visit our website or place an order with us.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We collect different types of personal data from businesses that interact with us. This includes, but is not limited to:

1.1 Personal Data

  • Business name and contact details (e.g., email address, phone number, physical address)

  • Information about the business, such as registration number, VAT number, and trade references

  • Names and contact details of employees or representatives (such as the owner, buyer, or accounting contacts)

1.2 Transaction Data

  • Order details, including the goods you order, pricing, and payment information

  • Shipping and billing information related to orders placed with us

  • Records of communications with us, including customer service inquiries and product support

1.3 Technical Data

  • Information about your use of our website, such as IP address, browser type, operating system, and device type

  • Data collected via cookies, which help us improve the user experience on our site (for more information, see our Cookie Policy)

2. How We Use Your Information

We process your data for various purposes to ensure smooth business transactions and compliance with legal requirements. This includes:

2.1 Contractual Necessity
We process your data to:

  • Process and fulfill orders you place with us

  • Provide customer service, respond to inquiries, and manage any post-sale services or returns

  • Deliver goods to your specified location

2.2 Legitimate Interests
We may process your data for the following legitimate interests:

  • Communicate with you about your orders, business updates, and promotions relevant to your business (if you have opted in to receive marketing materials)

  • Improve our website, products, and services by analyzing usage patterns

  • Prevent fraud and ensure the security of our website and business operations

2.3 Legal Obligations
We may process your personal data to comply with:

  • Legal or regulatory obligations (e.g., tax requirements, accounting records)

  • Resolve disputes, investigate issues, and enforce our agreements

3. Sharing Your Data

We do not sell or rent your data. However, we may share your personal data with third parties in the following circumstances:

3.1 Service Providers
We may share your data with trusted third-party service providers who assist us in performing services related to your account, such as:

  • Payment processors

  • Shipping and logistics partners

  • IT, data hosting, or software providers

3.2 Legal Compliance
We may disclose your data if required by law or legal processes, such as:

  • Regulatory bodies

  • Law enforcement agencies

  • To protect our rights, property, or the safety of our business or others

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, accounting, or reporting obligations. Once the data is no longer necessary, we securely delete or anonymize it.

5. Data Security

We take reasonable steps to protect your data from unauthorized access, loss, or misuse. This includes using encryption and other security measures to safeguard sensitive information (such as payment details). However, please note that no data transmission over the internet can be 100% secure, and we cannot guarantee the absolute security of your personal data.

6. Your Rights

As a business customer, you have the following rights under UK data protection laws:

6.1 Access
You have the right to request access to the personal data we hold about you.

6.2 Rectification
You can ask us to correct any inaccurate or incomplete data we hold about you.

6.3 Erasure
You may request that we delete your personal data, subject to legal or contractual restrictions.

6.4 Restriction of Processing
You can ask us to restrict how we use your data in certain circumstances.

6.5 Objection to Processing
You can object to our processing of your personal data where we are relying on a legitimate interest (unless we can demonstrate compelling reasons for processing).

6.6 Data Portability
In certain cases, you may request a copy of your data in a structured, commonly used, and machine-readable format.

6.7 Withdrawal of Consent
Where we process your data based on consent (such as marketing communications), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

7. Cookies

We use cookies on our website to enhance user experience. Cookies are small text files stored on your device that help us remember your preferences and analyze web traffic. For more information, please refer to our Cookie Policy.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We recommend that you periodically review this policy to stay informed about how we are protecting your data.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at trade@oasis-south.co.uk or contact us at Unit 1A, 8 Cowley rd, Poole, ENG, BH17 0UJ, GB.

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.