Our General Terms
In order to view our products or place orders you must first register an account with us. If you would like to register an account please click here.
Registration only takes a couple of minutes. If you have any issues please just contact us
All prices are quoted excluding VAT, VAT will be added at checkout. VAT Exemptions can be made for VAT registered company's and shipments going out side the UK etc. Please contact us to arrange this.
Shipping times will vary depending on the size of your order. Please contact us if you have any concerns about delivery times and we can get you a quote.
Shipping to the UK is free for any orders over £150 before VAT. For orders less than that shipping is £6.99 (including VAT) flat rate.
Postage for international orders will need to be calculated based on the weight and size of your order. If this is the case please contact us before paying for your order.
If you are having your order shipped abroad you are solely responsible for any duty, fees or customs requirements.
Order collection from BH17 0UJ is possible but please liaise with us beforehand.
Any regional tax, customs and duty excise or other additional carriage or import fee charges are the sole responsibility of the customer.
Orders can be paid by BACS or debit/credit card.
Order Balances/Back orders
We will normally fulfil your order in one go, However there may be occasions where this is not possible. If this is the case we may send missing item(s) when we are able to.
All delivery's require a signature. This signature is your confirmation that your complete order has arrived present and correct. If there is any damage or missing items (not marked on the invoice) you MUST only sign "Delivered damaged/missing xxxxxx"
In this event please also keep photographic evidence as we may need it when claiming with the carrier.
Any issues with delivery's must be reported within 5 days of receipt.
Return for items ordered in error, carry a 15% re-stocking fee, You must contact us before returning anything.
If your order is returned to us as undelivered, you will be charged for the carriage fee on top of the re-stocking fee.
Although generally it won't be necessary, we reserve the right to change prices at any point or refuse to accept orders.
Scrubbing Stones Returns
If you have a customer that would like to return a scrubbing stone as part of the satisfaction guarantee, please contact us as we will normally be able to credit you for it.
Private Label enquiries
Once a private label enquiry has been confirmed with the manufacturer, we will quote a price and ask for full payment in advance from the customer.
Minimum order weight for Savon de Marseille private label is usually 50kg, however we would confirm this on a case by case basis.
We do not permit the sale of our brands: Pierre de Plaisir and Foufour Marseille Soaps goods on either eBay or Amazon. Any such action will result in us refusing further orders.
Governing Law and Jurisdiction
Agreement of sale and any disputes or claims shall be goverened by, and construed in accordance with English Law. The courts of England and Wales have exclusive jurisdiction to settle any claim or dispute arising from this agreement.